What exactly is Raw Hair?

Raw Hair is human hair collected directly from the source — without any chemical treatment, without acid, without silicone. It is taken from a single donor (single donor), which guarantees an intact cuticle aligned in the same direction. This is the highest quality available on the market.

How do I know if it's real Raw Hair?

Real Raw Hair is recognizable by its slightly irregular texture (because it is untreated), its natural softness without silicone, and its durability over time. At Luxéa Hair Paris, every product is sourced directly from certified suppliers in India and Vietnam. No intermediaries. No compromises.

What is the difference between Indian and Vietnamese Raw Hair?

Indian Raw Hair (Sundari & Amara Collections) is denser, thicker, and offers exceptional volume. Vietnamese Raw Hair (Lụa & Ngọc Collections) is lighter, silkier, and offers an incomparable natural shine. Consult our Buying Guide to choose the one that suits you.

Can Luxéa Raw Hair be dyed or bleached?

Yes — this is one of the great advantages of Raw Hair. Because it has not undergone any prior chemical treatment, it perfectly accepts coloring and bleaching. We recommend using a professional hairstylist to preserve the quality of the hair.

How long does Luxéa Raw Hair last?

With proper care, our Raw Hair lasts 5 years and more. This makes it a real investment — far beyond treated Remy hair or synthetic hair that degrades in a few months.

What are the delivery times?

We ship from Paris. Delivery times vary depending on your location and the shipping method chosen at checkout. You will receive a confirmation email with your tracking number upon shipment.

Do you deliver outside of France?

Yes — we deliver throughout the European Union and internationally. Shipping costs and times are calculated automatically at checkout based on your address.

How can I track my order?

A confirmation email is sent to you upon validation of your order, then a second email with your tracking number upon shipment. You can track your package in real-time via the link provided.

Can I modify or cancel my order?

Any modification or cancellation must be requested within 24 hours of placing the order, before shipment. Contact us quickly via Instagram @luxeahairparis or by email.

What shampoo should I use on Raw Hair?

Use only a sulfate-free and gentle shampoo. Harsh shampoos damage the cuticles and reduce the lifespan of the hair. Complete with a hydrating mask after each wash.

How often should I wash my Raw Hair?

For a weave: every 10 to 14 days. For a wig: every 2 weeks depending on wear. Washing too frequently unnecessarily weakens the hair.

Can I use heated tools?

Yes — Raw Hair perfectly tolerates heat. Always apply a heat protectant before any heated tool (straightener, curling iron, hairdryer) to preserve its quality in the long term.

How should I store my Raw Hair at night?

Lightly braid your hair before sleeping and protect it with a satin bonnet or a satin pillowcase. Avoid sleeping with wet hair.

What is your return policy?

For hygiene reasons, hair products can only be returned if they are new, unopened, and unused. If you have received a defective or non-compliant product, contact us within 48 hours of receipt with supporting photos.

My product does not meet my expectations — what should I do?

We are here to help you. Contact us via Instagram @luxeahairparis or by email — our team will respond as soon as possible to find the best solution.

How can I contact Luxéa Hair Paris customer service?

You can contact us via:
🖤 Instagram: @luxeahairparis
🖤 Email: available on our Contact page
Our team will respond within 24 to 48 hours.